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Fix a billing gap

Every gap is one of two things: a billing mistake, or something you meant to do.

If it's a mistake

Section titled “If it's a mistake”
  1. Open the row in the reconciliation report to see the client, product and both quantities.
  2. Check the quantity Sinculate proposes, then select Approve.
  3. Select Apply. Sinculate updates the quantity on the client's recurring line in your PSA and logs the change.

Sinculate only applies the change if nobody has edited that line since it last checked. If someone has, it stops and asks you to look again.

If the mistake is on the vendor side, such as a seat for someone who has left, remove the seat in the vendor portal or distributor instead.

If it's expected

Section titled “If it's expected”

Some gaps are on purpose: a free seat for the client's owner, a spare license kept for new hires, or a seat on an annual term you can't reduce yet. Select Mark as expected and add a short note. Sinculate hides the row until the quantity changes again.