The reconciliation report shows one row per client and product where what you pay for and what you bill don't match.
| Column | What it means |
|---|---|
| Client | The client in your PSA. |
| Product | The license, using your PSA item name. |
| Paid for | Seats you pay your vendor or distributor for. |
| Billed | Seats on the client's recurring billing. |
| Gap | Paid for minus billed. A positive number means seats you aren't billing. |
| Monthly cost | The gap times your cost per seat. |
| Margin | Your sell price minus your cost, per seat. |
Sorting
Section titled “Sorting”Rows are sorted by monthly cost, largest first, so you fix the expensive gaps before the small ones.
Over-billing
Section titled “Over-billing”If you bill for more seats than you pay for, the gap shows as a negative number. That's worth fixing too. Clients notice over-billing, and it costs you trust.
Expected gaps
Section titled “Expected gaps”Rows you've marked as expected are hidden by default. Use the Show expected filter to see them.